The energy that constitutes our culture, the willingness to work harder than a job description, the attention to global standards and the pride in meeting the demand for exceptional quality and the camaraderie – all built on a foundation of integrity – foment the spirit that is Maair Ventures. Our robust security and infrastructure, efficient workflow and processes, exceptional management team and people make offshoring worthwhile.
Security of Data
Maair Ventures takes nothing more seriously than our clients’ security. We are rigorous and unrelenting on their behalf from our physical facilities to every aspect of data protection. The secure infrastructure is supported by redundant and robust telecommunications links, resilient operation strategy and state-of-the-art networking. We also offer our clients an option to reside applications on their server, monitor the offshore network and maintain a PIX firewall. We perform frequent onsite and offsite data backups. At our production center, all equipment is physically inspected and guarded by login IDs and passwords. No employee is allowed to copy or alter data files; all floppy, CD and USB drives are disabled at workstations.
Communication
We make extensive use of technology to communicate with our clients. Through the use of the telephone, internet, email, and instant messaging, every member of the Maair team is virtually in the "office next door", available to provide immediate assistance. Each workstation is equipped with a direct US telephone line and our conference room has video-conferencing capabilities.
Timeliness
Our clients have traditionally mandated uniquely high demands for service excellence, timeliness, security and mission-critical reliability. We bring industry expertise with a reputation for client-centric management and high-quality service execution that is second to none. Bottom line is that we want total client satisfaction and will work any shift to ensure deadlines are met.
Infrastructure
Reliable connectivity and redundancy bring stability.
1. 2MB dedicated fiber optic internet connection
2. 2MB dedicated wireless internet connection (as backup)
3. Cisco routing/switching devices and PIX
4. HP P4 workstations
5. Power backup
6. World-class office space
Manpower
We are able to attract and retain exceptional people. A highly selective recruiting process that screens applicants through multiple aptitude tests and a series of interviews brings our acceptance rate to less than 1% of all applicants; this allows us to recruit some of the smartest analysts in this part of the world.
On-ground Western-trained Management
What differentiates us from most knowledge services BPO firms is our western-trained management, most of whom have studied at prestigious colleges and worked at renowned corporations for many years in the United States or Europe. Our familiarity to Western business culture and standards allows a seamlessness to an often cumbersome process of offshore outsourcing. |
