Business Process Outsourcing (BPO) with
Maair Ventures is a four step process. Through the first phase
we assess the nature of the process to outsource. A Maair
Ventures associate may visit the client onsite to review documentation
process and training materials.
Once a mutual agreement is reached with the client, there
is a transition period in which Maair builds the offshore
client team and finally a parallel run stage where a dedicated
team works live to support client processes.
1
Assessment
Review the nature and viability of the processes that the
client seeks to outsource. Client describes the nature of
process to outsource and Maair provides a sampling and a unitized
cost. A Maair Ventures associate may follow suit with a visit
to the client office to finalize an assessment and potential
outsourcing documentation report
2
Transition
Hardware allocations and preliminary outline for client operations
Document the processes
Recruit analysts for client
Design, procure and deploy technology and bandwidth to access
client systems as required
3
Parallel Run
Migration of processes to the offshore location while ensuring
that interdependent processes are not adversely affected.
A parallel run of onshore and offshore processes is executed
maintaining continuity of operations while onsite processes
are ramped up
4
Steady State
Service Level Agreement
Security and Business Continuity
Metrics for tracking and reporting
Continuous Performance Improvement
Human Resource Management
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